Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
By using this website, you agree to these terms and conditions and that all customers must be at least 18 years of age to purchase products listed on this website.
Information available on primeself.co.za (Prime Self Pty Ltd) is to the best of our knowledge and is not intended to replace the advice of a qualified medical practitioner. Supplements and other products sold on primeself.co.za is not intended to diagnose, treat or cure any diseases. Consult your medical professional prior to consumption of any supplement.
1. Detailed description of goods and/or services
Prime Self (Pty) Ltd is a business in the online self-optimisation industry that trades in self-optimisation supplements, products, nootropics and nutrition.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1-2 days and delivery confirmed by way of email. Products will generally be delivered within 1-4 wokring days depending on shipping option used as well as any delays outside of our control.
3. Export Restriction
The offering on this website is available to South African clients only, unless otherwise stated.
4. Return and Refunds policy
The provision of goods and services by Prime Self (Pty) Ltd is subject to availability. In cases of unavailability, Prime Self will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
Prime Self (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
6. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Prime Self bank account, the details of which will be provided on request.
7. Card acquiring and security
Card transactions will be acquired for Prime Self via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Prime Self (Pty) Ltd separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFats refer to www.payfast.co.za.
9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Prime Self (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11. Country of domicile
This website is governed by the laws of South Africa and Prime Self (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 18, Olympia Gardens, Eastgate, 2090.
Prime Self (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13. Company information
This website is run by a private company based in South Africa trading as Prime Self with registration number 2018/393752/07
14. Prime Self (Pty) Ltd contact details
Company Physical Address: Unit 18, Olympia Gardens, Eastgate 2090.
The Company commits to continually uphold that the person responsible for instructing the Information Technology contractors to the Company, is the person responsible for the processing of the information.
The Company addressed all security on all personal information. Personal information is at least secure, but not limited to, in the following areas:
- On end-points;
- Data in transit;
- Data stored in cloud;
- In terms of antivirus, malware, Trojans, worms, phishing employed etc.
All Company officials, employees, vendors and clients are appropriately informed of measures taken to protect personal information and the processing of personal information. Unauthorized persons have no access to personal information and all persons who do have access, have minimum appropriate access to personal information.
Those who hold or process information consent to full surveillance of processing of personal information and consented to personal accountability for such processing. All operators and processors committed to protect personal information and to procure instruction from the responsible party on deemed processing.
The Company procured the commitment of all operators and processors of personal information to employ maximum security and secrecy on all personal information, and to personally assume the responsibility to employ measures to protect personal information on all electronic equipment.
Mobile devices are to be treated like firearms. Devices are always kept on the processor’s person. Neither the device nor any information on the device is ever given to third parties who do not hold the written consent of the data subject. Business data will always be kept separate from personal data – i.e., personal information.
Data is encrypted in order to safeguard data against unauthorized exposure to third parties. Data pertains to non-electronic files, end-point data, data in transit and hosted or cloud data. Least number of security codes are kept by least number of employees. The data specialist appointed by the Company will take into account all risk factors and address same to the satisfaction of the POPI Act. Where possible, the number of data storages is maximized.
The Company has done a risk and impact assessment on all cloud computing and is satisfied that its cloud computing adheres to the requirements of the POPI Act.
All non-electronic personal information is kept safe and rules and regulations are applicable to access of filing facilities and office spaces. Risk is reduced to the minimum on all aspects of processing personal information in that information is held behind the maximum practical guarded physical barriers as the environment allows.
All handlers of physical security acknowledged that they are responsible for compliance and undertake to ensure full compliance to the POPI Act. All personal information will always be kept and attended to in a secure manner.
Personal information is only used for the purpose obtained as instructed by the data subject.