Terms & Conditions

PrimeSelf (Pty) Ltd – Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and applicable South African law. If you do not agree to these terms and conditions, please do not use this site.

By using this website, you agree to these terms and conditions and confirm that all customers must be at least 18 years of age to purchase products listed on this website.

Information available on primeself.co.za (operated by PrimeSelf (Pty) Ltd, a subsidiary of Prime Health Holdings (Pty) Ltd) is provided to the best of our knowledge and is not intended to replace the advice of a qualified medical practitioner. Supplements and other products sold on this website are not intended to diagnose, treat, cure, or prevent any disease. Always consult your healthcare professional prior to consuming any supplement.

1. Detailed description of goods and/or services

PrimeSelf (Pty) Ltd is a business in the self-optimisation industry that trades in premium supplements, nutritional products, nootropics, and wellness formulations.

2. Delivery policy

Subject to availability and receipt of payment, orders will be processed within 1–2 working days, and delivery confirmed by way of email.

Local Shipping (South Africa): Products are typically delivered within 1–4 working days, depending on courier efficiency and any delays beyond our control.
International Shipping: We currently deliver to the UK, EU, USA, Botswana, Namibia, Mozambique, Nigeria, UAE, Zimbabwe, and Zambia.
Shipping rates for these regions are automatically calculated at checkout and include duties/taxes where applicable. Delivery times vary by destination and courier partner.

3. Export restriction

The offering on this website is primarily available to South African clients.
International shipping is limited to the regions listed above.

4. Return and refunds policy

The provision of goods and services by PrimeSelf (Pty) Ltd is subject to availability. In cases of unavailability, PrimeSelf will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 10% administration fee.

5. Customer Privacy Policy and Data Protection (POPIA Compliance)

5.1. Commitment to privacy
PrimeSelf shall take all reasonable steps to protect the personal information of users, as defined in the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA).

5.2. Responsible party and Information Officer

  • The Responsible Party for personal information collected on this website is Prime Health Holdings (Pty) Ltd, registration number 2018/393752/07.

  • The appointed Information Officer is Tristan van Moerkerken.

5.3. Purposes of processing
Personal information is processed in order to:

  • fulfil and deliver customer orders;

  • provide customer service and respond to queries;

  • process and verify payments;

  • comply with legal and tax obligations;

  • send marketing communications (where consented);

  • improve website functionality and product offerings.

5.4. Lawful basis for processing
We process personal information under lawful bases including:

  • performance of a contract (fulfilling your order);

  • compliance with legal obligations;

  • legitimate business interests (fraud prevention, analytics, marketing);

  • your explicit consent (for optional marketing or health-related data).

5.5. Special personal information
If you provide health-related information (e.g., supplement suitability queries), this is treated as special personal information under POPIA and processed only with your explicit consent under enhanced safeguards.

5.6. Cross-border transfers
Where personal information is stored or processed outside South Africa, we ensure equivalent protection and contractual safeguards in accordance with POPIA.

5.7. Security safeguards
We employ appropriate technical and organisational measures to protect personal information, including:

  • encryption of data in transit and at rest;

  • secure endpoint and access management;

  • anti-malware, phishing and intrusion detection;

  • staff confidentiality undertakings and access control;

  • secure storage of non-electronic data within guarded premises.

5.8. Data retention and disposal
Personal information is retained only for as long as necessary for the purposes listed or as required by law, after which it is securely deleted or anonymised.

5.9. Data subject rights
You have the right to:

  • request confirmation of whether we hold your personal information;

  • request copies or corrections to your personal information;

  • request deletion or restriction of processing;

  • object to processing for direct marketing;

  • withdraw consent at any time.
    Requests can be sent to the Information Officer using the contact details above.

5.10. Breach notification
If a data breach occurs that could compromise your personal information, PrimeSelf will notify both you and the Information Regulator in accordance with POPIA.

5.11. PAIA Manual
In compliance with section 51 of PAIA, PrimeSelf has prepared a PAIA Manual describing the records we hold and how a requester may obtain access. The Manual is available on request from the Information Officer or on our website.

5.12. Complaints
If you believe your personal information has been processed unlawfully, you may contact the Information Officer or the Information Regulator of South Africa via https://inforegulator.org.za.

6. Payment options accepted

Payment may be made via:

  • Visa, MasterCard, Diners Club or American Express Cards

  • Apple Pay, Google Pay, and Capitec Pay via Stitch

  • Debit/Credit Card and other payment methods via Peach Payments

  • Pay-over-time options via Payflex

  • Bank transfer into the PrimeSelf bank account (details provided on request)

7. Card acquiring and security

Card transactions are acquired for PrimeSelf via Stitch and Peach Payments, both approved payment gateways for South African acquiring banks.
Both providers employ advanced encryption and comply with PCI DSS security standards.
No card details are stored on this website.
Users may visit https://stitch.money, https://peachpayments.com, and https://payflex.co.za to review their respective security and privacy policies.

8. Customer details separate from card details

Customer details are stored by PrimeSelf (Pty) Ltd separately from card details, which are entered by the client on Stitch’s, Peach Payments’, or Payflex’s secure checkout pages.

9. Merchant outlet country and transaction currency

The merchant outlet country is South Africa.
All transactions are processed in South African Rand (ZAR).

10. Responsibility

PrimeSelf (Pty) Ltd takes responsibility for all aspects relating to the transaction, including sale of goods, customer service, dispute resolution, and delivery of goods.

11. Country of domicile

This website is governed by the laws of the Republic of South Africa.
PrimeSelf (Pty) Ltd chooses as its domicilium citandi et executandi:
Unit 15, 7 Mastiff Road, Linbro Park, Sandton, 2090.

12. Variation

PrimeSelf (Pty) Ltd may, in its sole discretion, change or update these Terms and Conditions at any time. Continued use of this site constitutes acceptance of the latest version.

13. Company information

This website is run by PrimeSelf (Pty) Ltd, a private company registered in South Africa with registration number 2018/393752/07, wholly owned by Prime Health Holdings (Pty) Ltd.

14. Contact details

Physical Address: Unit 15, 7 Mastiff Road, Linbro Park, Sandton, 2090
Email: info@primeself.co.za
Website: www.primeself.co.za

15. Legal Compliance Statement

By using this website, you acknowledge that PrimeSelf complies with the requirements of the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA), and that all reasonable technical and organisational safeguards are in place to protect your personal information.