Shipping & Order Tracking
How long does delivery take?
Orders paid before 14:00 on business days are usually dispatched the same day. Delivery typically takes 2 to 5 business days depending on your location in South Africa.
Do you offer free shipping?
Yes, we offer free local shipping on orders over R500. Other shipping options and costs are shown at checkout.
How do I track my order?
Once your order ships, you will receive tracking details by email. You can also use the Track My Order page to view delivery status.
Payments & Returns
What is your returns and money-back guarantee policy?
Unopened items can be returned within 30 days in original condition. We also offer a 100 percent Money Back Guarantee on a first time purchase of a supplement within 30 days. For multi unit purchases, one opened unit is eligible; additional units must be unopened.
Which payment methods do you accept?
We accept popular South African payment methods. Available options for your region are displayed at checkout.
Product Related
Are your products third party tested and where are your mushrooms sourced?
We use high quality, tested ingredients and prioritise branded and premium raw materials. Our mushrooms are sourced from fruiting bodies and undergo quality testing.
Are your supplements vegan or vegetarian friendly?
Many products are suitable for vegan or vegetarian diets. Please check each product page for specific dietary information and allergens.
How should I take PrimeSelf supplements and are there any safety considerations?
Follow the suggested use on the label and do not exceed the recommended dose. If you are pregnant, nursing, have a medical condition, or take medication, consult a healthcare professional before use.
What happens when a product is out of stock?
You can add your email on the product page to be notified as soon as the item is back in stock.
Do you offer a first time customer discount?
Subscribe to our newsletter to receive a code for 10 percent off your first order.
